Customer Care Representative

Job Position 

1. Customer Care Representative

• Arabic / Other Nationalities (Visit Visa)

Key Responsibilities:

• Contact customers to follow up on outstanding payments through calls, emails, and other communication channels.
• Negotiate repayment plans in line with company policies and customer affordability.
• Maintain accurate records of customer interactions and payment commitments.
• Handle customer inquiries and complaints professionally and empathetically.
• Achieve individual and team collection targets.
• Collaborate with the finance and legal teams to resolve escalated cases.

Qualifications & Skills:

• Fluency in Arabic is required (additional languages are an advantage).
• Excellent communication and negotiation skills.
• Strong interpersonal skills and ability to handle pressure.
• Basic computer proficiency (CRM systems experience preferred).

Email: hr@stratum.ae