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Sundus Global
Sundus Global Call Center Agent / Customer Service Agent Jobs
Job Position: Call Center Agent / Customer Service Agent
Company: Sundus Global
Location: United Arab Emirates
Job Type: Full-Time
Sundus Global is currently inviting applications for the position of Call Center Agent / Customer Service Agent. The company is looking for customer-focused professionals who can deliver excellent service, communicate effectively with clients, and handle inquiries in a professional manner.
This opportunity is well suited for candidates with previous call center experience, particularly those who have worked in the healthcare or medical sector and are eager to grow their careers in a dynamic work environment.
Key Responsibilities
The selected candidate may be responsible for:
- Responding to customer inquiries through phone calls and other communication channels.
- Providing accurate information about services and assisting clients with their requests.
- Recording customer interactions and maintaining updated records in the system.
- Resolving complaints professionally while ensuring high levels of customer satisfaction.
- Coordinating with internal departments to address customer concerns efficiently.
- Following company procedures and maintaining service quality standards.
- Managing multiple customer interactions while maintaining attention to detail.
- Supporting daily call center operations and achieving performance targets.
Eligibility Requirements
Applicants should meet the following criteria:
- Minimum 2 years of experience in a Call Center role.
- Previous experience in the medical or healthcare industry is preferred.
- Excellent command of the English language, both written and spoken.
- Strong communication, listening, and interpersonal skills.
- Ability to work under pressure while maintaining professionalism.
- Candidates must currently be based in the UAE.
Individuals with a positive attitude and a passion for delivering outstanding customer service are encouraged to apply.
Estimated Monthly Basic Salary
Although Sundus Global has not officially announced the salary package, the estimated monthly basic salary for similar positions in the UAE is:
- Call Center Agent / Customer Service Agent: AED 4,000 – 6,500 per month
The final compensation package may vary depending on experience, qualifications, and employer policies. Additional benefits such as medical insurance, annual leave, visa sponsorship, and performance-based incentives may also be offered.
Why Join Sundus Global?
A career in customer service provides valuable opportunities to strengthen communication skills, build client relationships, and gain experience in handling diverse customer needs. Professionals working in call center environments often develop problem-solving abilities and operational expertise that support long-term career growth.
Candidates with healthcare industry knowledge may also benefit from exposure to specialized customer support processes and patient-focused service environments.
How to Apply
Interested applicants should send their updated CV to:
Before submitting your application, ensure your resume highlights your call center experience, customer service achievements, language skills, and any relevant healthcare industry background to improve your chances of being shortlisted.
To apply for this job email your details to asmaa.ibrahim@sundusglobal.com
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